The consumer has always been at the heart of every business. With changing times, where new ideas and technologies are being introduced every now and then to enhance their overall...

Have you ever tackled restaurant reputation management in your hotel before? If your answer is yes, you would stand by me when I say that the task is complex but not...

Revenue managers did you analyze if your customers are really happy? If yes, then your business is surely on the way to growth. Good news! The pride and success of any business...

Before you go ahead, take a moment and recall anyone you know or work with you who doesn’t own a smartphone. What is the answer? I am sure you will agree that almost everyone...

Welcome to Dubai, the metropolis of dreams which encompasses an unforgettable taste of the Arabian nights. In the heart of Dubai’s bustling shopping and entertainment arena lies...

“We do not have Wi-Fi…talk to each other. Pretend it is 1995.” read a Café board in Annapolis, Maryland, a picture of which went viral on Facebook in December...

Technology has made inroads into the lives of all in an unbelievably magical way, with almost every industry progressing at a rapid pace with its constant deployment. Having...

In the first part of this blog post, we have read about interesting ways to cash on customer loyalty. Every hotel or travel business is dependent on its customers for churning...

What is the key opportunity in the hospitality industry that can help your hotel generate more revenue in 2016? It is customer loyalty. Industry trends demonstrate that it is...