In the hospitality industry, the importance of superior guest service is unquestionable. It is self-explanatory why the industry is focusing a lot on measuring the consequence of...

Part 3 of 4 In Part 1 & Part 2 of the blog series, we discussed Distribution by Season and Tracking Demand per Room Type and Pricing the Room type Supplements Based on the...

Google Touches Entire Traveler Life Cycle: Google acquired Zagat in 2011 back in the years when Marissa Mayer was a part of Google. They were experimenting Hotel finder in...

The consumer has always been at the heart of every business. With changing times, where new ideas and technologies are being introduced every now and then to enhance their overall...

Have you ever tackled restaurant reputation management in your hotel before? If your answer is yes, you would stand by me when I say that the task is complex but not...

Revenue managers did you analyze if your customers are really happy? If yes, then your business is surely on the way to growth. Good news! The pride and success of any business...

Before you go ahead, take a moment and recall anyone you know or work with you who doesn’t own a smartphone. What is the answer? I am sure you will agree that almost everyone...